Customer Service for 
Retailers & Distributors

Customer Service for 
Pet Parents & Consumers

Place an Order

If you have an order ready to submit, please send it to for processing.

Check the Status

If you submitted your order via fax or email and would like to know on the status, please call us directly or reach out to your Sales Representative.

Other Questions

We're happy to help should you have questions or need any other assistance. Please call us directly or reach out to your Sales Representative.





Customer Service

If you are a pet parent who has questions regarding a recent purchase or would like more information before making a purchasing decision, please click here to connect to our friendly customer service team.

Visit Our Brand Websites

You can also visit the website for each of our brands for further assistance:

Find Us on Social Media

Follow along with our brands on social media:

Contact Information

Mailing Address

Hours of Operation

Toll Free: 800-635-2044

Telephone: 937-293-9994

Fax: 937-293-9995

BNG Miracle Pet LLC
2425 West Dorothy Lane
Dayton, OH 45439

Click here for driving directions.

Office Hours
MON - FRI: 8AM to 5PM EST 

Shipping & Receiving Hours
MON - FRI: 7:30AM to 4PM EST 

Weekends & Holidays